Refund policy

Refund and Cancellation 

All sales are final. Please check your order and make sure that your orders are correct before you make payment. We do not accept exchange for wrong order, cancellation, and/or refund for both Singapore and International orders. However, we do offer exchanges for specific items, please refer to our Exchange Policy.

Exchange Policy 

Please read our Exchange Policy carefully. Our Exchange Policy applies for Singapore and International orders. We reserve the right to modify our Exchange Policy at any time. Please note that any shipping incur under our Exchange Policy differs from our Shipping Policy.

1. All items are curated in the best possible way for you before shipment. Rest assured that the quality of all items is our top priority. We would like to remind you that all wood-based and hand-made items' appearance may vary between one another because of its nature.
2. We do not accept exchange for the followings as below:
1. Wood based items
2. Hand-made items
3. All types of BIBS Pacifiers
4. Discounted & seasonal items 
5. Wrong orders made by customers
6. Both used and damaged items
7. Clothing ware items
3. On the other hand, we understand that ordering Footware items online can be complex. Therefore, we would like to offer our valued customers a 3 working days exchange policy for Footware items ONLY, with conditions as below (this apply for Singapore & International orders):
1. Customers who wish for an exchange must email to us at hello@petitcarol.com within 3 working days upon receiving the items. The details of the email shall include; Title: "Exchange" followed by "xxxx (order number)" and attachment of either photos or videos of the items that the customers wish to exchange and as well as the shipping postage detail that is intact on the packaging. We will reply to your email within 1-2 days, as an acknowledgement that the customers have requested for an exchange of item/items. 
2. Once customers have received the acknowledgement from us, they must ship the items to us within 1-2 days after receiving the acknowledgement. The shipment cost & arrangement shall be at customers’ own liabilities. After that, customers must inform us via email at hello@petitcarol.com with details of the shipment. Please note that items MUST BE in original condition and packaging.
3. As soon as we have received the items from the customers, we will inform the customers via email as an acknowledgement within 1-2 business days that we have received the items. We will then check for physical damages (depending on the requests’ volume, the checking process might take up to 3 business days). Please note that your exchange is still in-progress at this point. After checking the items, you will receive an email from us within 3 business days should your exchange is valid or invalid, together with the exchange details.