Shipping policy

We are based in Singapore and we do ship internationally.

Singapore Order

1. Confirmed orders will be dispatched to Courier Agency within 3 business days once orders are accepted by us. Customers will receive complimentary delivery for orders above or equivalent to SGD$80. While orders below SGD$80 will be charged for delivery fee of SGD$5. Confirmed orders are valued as Registered Packages with tracking number.
2. Customers shall receive their orders within 7 business days from the Courier Agency.
3. In the event that a customer was unable to receive the orders, it will be returned to us and the customer will be contacted by us to reschedule for a new delivery. There will be a charge for re-delivery which customers need to pay prior to delivery. Customers may also arrange for their own delivery arrangement by emailing us at hello@petitcarol.com.

1. Confirmed orders will be dispatched to Courier Agency within 3 business days once orders are accepted by us. Shipping rates are calculated based on the total weight of the goods and it will be imposed at the check-out session of each order). Confirmed orders are valued as Registered Packages with a tracking number.
2. Customers will need to bare all import taxes that are imposed by their local authorities at the point of receiving the items if any.
3. Customers shall receive their orders within 16 business days. However, some orders may experience some delays, depending on their local authorities’ regulations in their respective countries.
4. Customers’ orders/items that have been dispatched by the Courier Agency to their respective countries, Petit Carol holds no liabilities on the orders, should the items be lost/damaged during the shipping process. Customers may contact the Courier Agency by themselves with the provided orders/shipping details from us.